About Us
Thank you for your visit.We assure you it will be a profitable decision for you.
We customerawaaz.com are an India Centric portalfocussed on the retail/home customers their satisfaction and opinion. Allow us to explain the need for this:
i) Corporate versus Retail customer: Globally, unlike the Corporate customers, the retail/home customers do not enjoy the benefits of steep discounts, credit, and strong performance contract clauses. On the contrary, the retail/home customers (you); pay first, wait for the delivery of their products/services; and are dependent on the services delivered by the vendor.
ii) Global versus Indian customer: In most of the developed countries, the retail customer (you) is well protected. Consumerism has developed well and it is recognised that the customer (you) is the most important part of any business, as he/she(you) holds the spending power. To add to this, the law is quite strong, easily approachable and there is a quick and easy redressal mechanism.
In contrast, the Indian retail customer lags way behind in terms of getting what he actually deserves. Most of the times, he/she loses out on all the three factors mentioned above point(i) viz, price, (discounts) payment terms and service support. Also the law despite being there is not actually there in terms of easy access and time for resolution.
Whenever we shop, we actually need the service delivered by a product or a productised service and pay for the same. In reality, we end up losing our hard earned money for duping (most of the times) discounts where manufacturers get rid of their substandard products through sale and bonanza offers. The latter in particular, have the propensity to distract our attention from service and support facilities, repair and refund rights we otherwise may have.
A most sophisticated and savvy Indian customer manages to get Rs. 85/- in return for his (your)Rs.100/- spent. We estimate that, someone who is not, manages to extract just about Rs.60/- to Rs. 65/- for the same.
How can customerawaaz.com help: Sure, there are the help lines, toll free numbers and the helpline agents. When was the last that you got a resolution for your problems through these?
We are a platform for the customers(you) to express and voice their customer experience. With almost any vendors and service providers. In the physical world, it is measured that one complaining customer represents about 99 customers who are silently churning to competition. And that is a reason enough for the vendors and service providers to sit up and take note of you. In the internet world, one complaining customer has the power to attract the attention of the whole world..
Also to facilitate your cause, we are putting together a lot of relevant information that is useful for you to know your rights and demand your due. Undoubtedly this is a business portal. But in our business model, the customer (you) come first.
So, welcome then, to your very own world, a world very truly that of customers..
To share your thoughts with us, write to us contactus@customerawaaz.com or info@customerawaaz.com